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Frequently Asked Questions

Heat Pump & Pool Heating Questions

What size pool heater do I need?

How do pool heat pumps work?

Are the heaters you sell new?

How long do heaters last?

How do I know which brand is the right one for me?

Why do I need a 300,000 BTU gas heater and only a 100,000 BTU heat pump?

What do you think is the most important quality in a heat pump?

Are there some heaters that you don't like?

Which pool heaters you don't like?

General Questions

Should I use a solar cover?

What if I see a price for less?

Do you charge taxes?

Why should I buy a heat pump when a gas heater is half as much?

How can I tell on my own if a heat pump manufacturer cares about customer service?

Why don't more people in my neighborhood have heat pumps?

Delivery Questions

I'm worried about receiving a heater that was shipped from 500 miles away. Is that a problem?

Will the truck driver put the heater near my pool equipment?

Installation Questions

Who will install my heater?

Can I install the heater myself?

If I install the heater myself. Will I void the warranty?

Can I put the heat pump in a shed?

Warranty Questions

How do I get warranty service?

I want to be confident that the manufacturer will stand behind the product. What should I do?

Company Questions

Are your customer testimonials real?

Why should I buy from you?

Do you install heaters?

How is your customer service?

Why do you sell so many heaters?

Will you keep my information private?

Do you put coupons on heaters that don't sell well?

Will poolheatpumps.com tell me to buy now because prices are going up next week?

How can your prices be $500.00 to $2000.00 less than I received locally?

Will you keep calling and e-mailing me to get me to buy?

I am nervous spending so much money on a heat pump with out meeting the owner of the company or being able to kick the tires.

After I buy a heater from you, do you laugh all the way to the bank?

Why do you write questions at 1am after a long day in the office. Why isn't your web designer helping?

How can we trust you when most of the manufacturers take you out for Dinner?

I saw a heater for $100.00 less than you on another website. I though you had the lowest prices?

Contractor Questions

My local pool contractor says heat pumps won't work where I live?

My pool contractor only sells one brand of pool heater. He says there is no need to carry any other ones, because his is the best for my area.

My pool contractor is giving me a hard time about buying a heater from someone other than him. What should I do?

Do you dislike swimming pool contractors?