West: 213-291-9276       Southwest: 480-719-4511       Midwest: 312-229-0026       Northeast:631-223-7175       Southeast: 727-400-3961

(800)-741-9956

 

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Shipping and Return Policy

Free Shipping

Limited time offer: Free residential delivery applies on pool heat pump orders only.

A tractor trailer lift gate truck will lower the heat pump to the ground.  Excludes HI and Alaska.  If you need delivery in these areas please call for a quote. Offer valid for heat pumps only. Most delivery companies use tractor trailer trucks for this type of delivery.  If you live on a small or difficult to access road, private road or gated community, please let us know before delivery as you might need a different method of delivery and there might be extra costs involved.

Our premium shipping services include complete delivery protection in the USA. If your heater arrives damaged (an extremely rare event) Please refuse it and we will send another usually within the same day.  We are the only company that we know of that will never make you file freight claims.

Residential Delivery in Canada:
$1400.00

Flat Fee Delivery in USA
$00.00


Domestic Shipment Method

Unless otherwise arranged, we ship by truck. We also use UPS and the US Post Office. All shipments are (FOB shipping point prepaid and added). You own the merchandise while it is in transit. If there are any damage claims, you as the buyer, file against the shipping company and will receive compensation directly from them. We do this because we are not there personally to inspect/accept the shipment when it arrives. We don't know your receiving conditions. Rio Bravo, Inc. will provide any shipping documentation and assistance required for your claim to be completed. Please call ASAP if there are any issues.

Damages or shortages must be reported to the delivering carrier or truck driver immediately upon receipt and so noted on the Bill of Lading before acceptance of the shipment is made. Deviating from this procedure will result in an unenforceable claim against the delivering carrier or Rio Bravo, Inc. Inc. Please call us if anything happens and we will do whatever is necessary to keep you happy.

 

International Shipment Method

Unless otherwise arranged, we ship by truck and or airline for International orders. We also use UPS and the US Post Office. All shipments are (FOB shipping point prepaid and added). You own the merchandise while it is in transit. If there are any damage claims, you as the buyer, file against the shipping company and will receive compensation directly from them. We do this because we are not there personally to inspect/accept the shipment when it arrives. We don't know your receiving conditions. Rio Bravo, Inc. will provide any shipping documentation and assistance required for your claim to be completed. Please call ASAP if there are any issues.

Damages or shortages must be reported to the delivering carrier or truck driver immediately upon receipt and so noted on the Bill of Lading before acceptance of the shipment is made. Deviating from this procedure will result in an unenforceable claim against the delivering carrier or Rio Bravo, Inc. Inc. Please call us if anything happens and we will do whatever is necessary to keep you happy.


Return Policy

Returns of non-defective (new, unboxed condition) merchandise to Rio Bravo, Inc. is permitted for any reason within 7 days of purchase date, unless otherwise noted on your sales receipt. All returns are subject to a 20% restocking charge. Due to the nature of the following products, all sales are final on these items: Swimming pools, robotic cleaners and heaters. These items come with manufacturer warranties which will still apply.

Returns to Rio Bravo, Inc. must be made within 30 days of the invoice date. Please request an RGA number prior to returning goods. Items returned without an RGA number will be refused. The RGA number is good for only one (1) item and must match the item authorized for return. Returned merchandise must be in the original box and in resalable condition and include all literature, warranty cards etc. Buyer is responsible for all shipping costs. Special order products may only be returned if defective for replacement and not for refund. Your account will be credited the full amount of the returned item less any applicable charges. Please allow 1 week for refunds to be processed and credited to your account.

It is the financial responsibility of the customer when any shipment is refused or denied delivery. This financial responsibility includes all shipping costs, restock fee, warehouse storage fees and any other charges associated with a refused or denied shipment.

All returns should be sent via UPS or Federal Express. Do not ship via US Post. We suggest you insure your returns. Rio Bravo, Inc. is not responsible for returns that are lost or damaged in shipment.

At Rio Bravo, Inc. we are dedicated to providing the highest quality pool supplies at the lowest possible prices. We however reserve the right to refuse service to anyone. Possession of printed material downloaded from our website does not constitute a binding agreement. Customers are frequently notified prior to completing their order to confirm information and correct pricing errors.

Products, pricing, and specifications are subject to change without notice.

Rio Bravo, Inc. is not responsible for typographical errors which may occasionally occur in descriptions and pricing.

Pictures on the site are representations of the products sold and may not exactly match what you receive.

Rio Bravo, Inc. expressly disclaims liability for any injury, or damage of any kind arising from the use or inability to use any item we sell. Our only obligation is to replace an item that is delivered defective, and that obligation is limited.