(800) 741-9956

Our pool heating professionals will review your order to make sure you are getting the right heater.  Our primary goal is to make sure that you get a great pool heater at a great price for the right application, the first time.

We are very proud of our tradition of paying attention to every detail on everything that we do here at Poolheatpumps.com. That includes the way we will deliver your new pool heat pump to your home. All our pool heat pump shipments are 100% insured with a no-claim, no customer torture, strictly enforced policy. We only use shipping companies that we have worked with and evaluated over the years, and as soon as somebody complains about a specific terminal we stop using them. Trucking companies can be a challenge to work with occasionally, as they don't seem to understand how important it is to have a warm pool. Sometimes we have to get involved to make sure that the customer gets his or her heater in a timely manner and on the right type of truck. We will do what it takes to make you happy.

Unlike other companies that require your assistance to help the truck driver un load your heat pump, we at Poolheatpumps.com will only ship your pool heat pump on a lift gate truck that will lower the heater to the ground for you unless you ask for a specific type of delivery truck or you have your own fork lift. We can also do a commercial business delivery if you have a dock or fork lift/ tractor to unload it from the tractor trailer.

We do our best to get you tracking information upon request. Usually, tracking #'s or BOL (bill of lading) #'s will be available in 48 to 72 hours after the heat pump is in route. If we are able to obtain this information sooner we will get it to you if you ask.

To check customer service with Saia, we went as far as shipping a heat pump to one of us here at Poolheatpumps.com to document and test a delivery. They did a great job. This particular day Jason from our company accepted delivery.


The following pictures below show the delivery process of a new heat pump:

This is a demonstration on a proper delivery, unloading and the unpacking process of your swimming pool heat pump.  If you have any questions or special delivery requests, please contact us and we will be happy to help you.

The day before the delivery you will receive a phone call  from the trucking company to set up an appointment with you as soon as the next day if possible.

Delivery of a Pool Heat Pump Pool Heat Pump on Pallet  Heat Pump Delivery on Lift Gate Truck Pool Heat Pump Delivered on Lift Gate Truck

 

Watch Heat Pump Unpacking Video:

 

All of our pool heat pump shipments are 100% insured with a no-claim, no customer torture, strictly enforced policy. If the unit shows up damaged, let us know ASAP and refuse the heat pump.  This makes it easier on you as the damaged heater is removed and we can get a new heat pump on the way to you.
 
We will always ship your pool heat pump on a lift gate truck that will lower the heater to the ground for you unless you ask for a specific type of delivery truck or you have your own fork lift or loading dock.  Trucking companies can be a challenge to work with occasionally, as drivers don't always understand that most homeowners do not have their own truck to move the heat pump.  Kill the driver with kindness.
 
We are also able to do a commercial business delivery if you have a dock or fork lift/tractor to unload it from the truck.  We do our best to get you tracking information upon request.  Tracking numbers or BOL numbers (Bill of Lading) will be available in 48 to 72 hours after the heat pump is in route.

Comments

No posts found

New post